Replacement USB Charging Cable USB-C Charger Cord Compatible for Sony WH/WF-1000XM5 WH/WF-1000XM4 WH/WF-1000XM3 WH-XB910N WH-H910N WH-CH510 CH520 CH710N CH720N Wireless Headphones (50CM/Black)

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However, if your warranty has already expired and you’re comfortable opening up your Sony headphones, then you can attempt to replace the battery yourself. Replacing Your Sony Headphones Battery If the headset is not used for a long time, the indicator (red) may not light up when charging. Please wait a moment until the indicator (red) lights up. The headset cannot be charged when the computer is in standby (sleep) or hibernation mode. In this case, change the computer settings to charge the headset once again.

Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side. There are certain instances, wherein you will find your Sony Headphone turning on, and producing sound. It is likely to happen in either of the following cases: If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6 months to avoid over-discharge. Lights up in orange for about 6 seconds when the lid of the charging case is opened or closed with the headphones are stored

Instead, you should communicate with Sony. They will likely ask that you send them the headphones to replace the battery or send you a new unit entirely.

If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer to replace the rechargeable battery. In case you are using a Bluetooth Headphone, or noise-cancellation feature enabled headsets, it is crucial to ensure that the communication lines are always connected. Else, you may not be able to charge the Headphone. What should you do, if you find distortions with your Sony Headphones? Clean the Sony Headphone Connection: Sony Headphones are in high demand for its unique features, and as it produces the most excellent audio experience. Besides these headsets are highly durable, and you can pair with all types of modern devices. Passages underneath shall guide you about charging these headsets and various other points that are relevant to the context. Your guide about charging Sony Headsets If your Sony headphones aren’t charging, there may be no power coming into it in the first place. For example, the USB port you’re using on your computer might be faulty or doesn’t have the correct voltage to charge accessories. If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge.

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If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced. Consult with your nearest Sony dealer to replace the rechargeable battery.

You will come across USB Cable, featuring the note “For Charging Purposes Only”. These cables feature a lower internal connection and come without the D+/- communication cables. Distortions appear when your Headphone has accumulated a significant extent of debris, dust, and dirt. As such, if you find such instances with your Sony Headphone, you need to clean it immediately.

Lights up in orange for about 6 seconds when the lid of the charging case is opened or closed with the headphones are NOT stored If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer. The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges.